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Overview
Overview
Our store only sells physical embroidered patches and acrylic DIY decorative accessories. All products are physical tangible goods and will be shipped by international logistics. Our business does not sell food, flowers, hazardous goods, gift cards, digital downloads, software, video games, books, health‑care or cosmetic products.
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Requirements:
To complete your return, please contact us with your order number as proof of purchase. Please do not send your purchase back to the manufacturer.
Partial refund scenarios:
1. Any item not in its original condition, damaged or missing parts for reasons not due to our error.
2. Any item that is returned more than 30 days after delivery.
Special Note for TikTok Live‑stream Orders Hold‑payment (deposit) for goods selected during our TikTok live stream is NON‑REFUNDABLE once we start processing your physical order.
This hold‑payment is used to reserve your manually selected physical craft items. General return‑refund terms below apply only to physical merchandise with manufacturing quality defects.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3‑5 business working days.
Late or missing refunds ：
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment provider, it may take some processing time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at juncoincharm@gmail.com.
Return Shipping：
Buyer is responsible for return‑shipping costs, unless the item arrives damaged or has manufacturing quality defects caused by our side. Shipping costs are non‑refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning higher‑value items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item without tracking.
Exchanges：
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at juncoincharm@gmail.com with your order details.
Sale items
Only regular‑priced items may be refunded. Sale‑priced items cannot be returned or refunded.
Need help?
Contact us at juncoincharm@gmail.com for questions related to refunds and returns.